Frequently Asked Questions

Our fleet management service includes vehicle procurement, registration, insurance, preventive maintenance, telematics monitoring, and 24-Hour Emergency roadside assistance — all managed through a single point of contact.

We operate a structured, scheduled maintenance system based on vehicle mileage and manufacturer recommendations. You receive alerts in advance of upcoming services, and our workshop network handles all servicing with full inspection reports accessible via your fleet portal.

Invoicing is conducted monthly through a transparent single invoicing system, making it easier for your finance team to perform reconciliation and budget management.

We offer a wide range of vehicles, from passenger cars and SUVs to commercial units, across various OEMs, with flexible model options tailored to your specific operational needs.

We provide flexible solutions covering short-term rentals for temporary needs, as well as long-term rentals with durations to maximize operational cost efficiency.

SMI manages all scheduled maintenance. You simply need to bring the vehicle to our official partner workshops, or we can arrange a pick-up and delivery service to ensure your operations remain uninterrupted.

Yes, we provide a replacement car service to ensure your company’s operational mobility remains seamless while the primary vehicle undergoes major repairs or maintenance.

Yes. All fleet management and rental products include 24-Hour Emergency assistance — covering breakdowns, accident support, and vehicle replacement coordination across our nationwide workshop network.

Yes, every SMI vehicle unit is equipped with comprehensive insurance to protect your company from risks such as accidents, theft, or third-party liability.

Certainly. We handle all vehicle administration, including registration renewals (STNK), annual taxes, and KIR inspections (for commercial vehicles), so you don’t have to worry about regulatory compliance.

We provide 24-hour Emergency Roadside Assistance. Your drivers can contact our hotline at any time for towing services, tire repairs, or other technical assistance.